Privacy and Policy
Riddhi Siddhi Travels concedes the value of privacy and policy terms of its clients and maintain the personal data of its users who are connected with it. Our privacy and policy is applicable to each and every user who takes services from riddhisiddhitravels, or provide his/her information on any of our channels like website, application, or offline channel.
Kind of Information we collect
The main motive to collect users information is to provide them all the suitable services which they are looking for from us.
We gather the data to be able to provide the services selected by users and accomplish our legal obligations towards third parties as per our user agreement.
How do we use your personal detailsThe collected information may be used as:
1. During Booking:
At the time of booking, we can use your personal details and payment details which includes banking, wallet, cardholder name, card number(in encrypted form) with expiry date etc. as shared and stored by you. We may use the information of travelers list as booked or shared by you. The information provided by you will be used in future booking to work briskly.
2. We may also use your personal details for other reasons such as
- Your email address, address, mobile number and other security related details.
- Keep you updated about transaction status.
- keep you updated with the booking confirmation either by SMS or Email.
- Update you regarding your booking updates or changes.
- For contact you by our customer service, if necessary.
- Alter the content of our website, mobile app etc.
- Request for feedback of products or services or any other.
- Send verification message on your phone or email.
- Authenticate your account to prevent from any misuse or spam or other security related matters.
We know the value of customers in our business. So, we value your comments, opinions, feedback to improve our services and also conduct surveys frequently(Online or Offline). Participation in these surveys is entirely up to you(means optional). The participation of surveys is totally anonymous by us unless stated in the survey. Your valuable participation or feedback helps us to improve our services like website, mobile app, content, sale & marketing, security etc.
USER REVIEWS AND RATING
Riddhi Siddhi Travels provides you (user) an option to post your experiences by review, rating and polling questions. We also provide you other service i.e Option of posting questions and other users can also able to answer it. We may use other party (third party) to contact you and gather information related to feedback of recent booking experience with us. We may send you email or sms for your review or rating. We may arise the pop-up in our website or mobile app for you review and also these reviews may be visible in other travel websites.In Short, We can collect your feedback by
- Review and Ratings
- Question and Answers
PROMOTIONS AND RESEARCH PROGRAMS
We may use promotions and research programs for marketing purposes. Promotions , research programs help us to know you preferences, to improve customer experience and develop programs. We frequence sponsors promotions because to give offers to our users and opportunity to win great deals. Such activities may use your contact details and survey questions to informed you about the result of such activities. As a member of our family, the registered users may receive an email related to sales and offers such as benefits on bus tickets, hotel reservation, holidays package, tourist visa, travel Insurance, flight booking, trip activities etc. frequently. You may also subscribe to our newsletters.
From time to time, we may add or alter services available on our website and mobile app and we keep you updated about it frequently. We will use your personal details for improvement of customer services like if you emails us then we may use your name, nature of email, and other information to assist the other user relevently and improve our services easily.
We, frequently launch programs related to awards in different services like travelling, hotel booking, hotel package, tourist visa etc. The reward program may or may not be generated by third party. We may share your details which you have filled while entering into the contest to reward you each time when you win the contest. If the third party organising the reward event than it is up to them to fulfill your reward. You may leave the reward by writing to us using email or letter. For various purposes such as fraud, spam etc., we at that time may verify details of customers on selective basis, including their credit details.
How Long We keep your personal details?
Riddhi Siddhi Travels will keep your personal details on our servers till it is reasonable necessary for the company. It is also necessary for the purposes listed in the privacy and policies. For any legal matter or other critical matters, we could keep your details for longer period than usual as a safety purposes.
With Whom Your Personal details is shared?
Service providers and suppliers
Your details will be shared with the end service providers such as Travel agencies, hotel booking, cab rental, tourist visa or other provider and suppliers who are responsible for your services. You may note that while making a booking with Riddhi Siddhi Travels, you authorised us to share your details with the service providers. It is essence to note that we do not authorize the service providers to use your details for any other purpose except for booking. We will also advise you to see the privacy and policies terms of our service provider or supplier whose services you choose to avail.
We do not sell or purchase any personal details of customers to third parties except sharing details with our alliance or business partners or vendors who are engaged with us in our business for providing referral services and rewards related to promotional and other benefits to our customers.
Companies in the Same Cluster:
To improve personalization and service efficiency, we may, under a secure and private position to share your personal details with our federated or connected entities.
If the assets of Riddhi Siddhi Travelers are purchased, then our customers' details may be also transferred to the purchaser upon the conditions of acquisition or merger. In spite of, business merger/ expansion/ development/ reconstruction or any other reason whatsoever, if we decided to transfer or sell or assign our business to other, then we may transfer our business including personal details of customers.
Partners and Third-Party Vendors
We may share your personal details to the third party in which Riddhi Siddhi Travels captivate to perform unquestionable tasks on its behalf, but there are some exceptions such as data providing, data processing, data mining, and payment system.
We may use some non-identifiable personal details of users an option to build our services more valuable, so that we can provide higher quality to our customers with respect to online services and we may also perform some statical analysis of the collective and behavioral details of customers and visitors, and by measuring graphics and interests regarding particular areas of the website. We may use analytical data to inform third parties that how many customers clicked and visited their website. We may also share anonymous analytical information based on data to suppliers, advertisers, partners or allies or other business current and potential partners. The details we collect, and we may use in an accumulate format in our property without any interference from your side, and we are not reliable for any compensation to you.
Sporadically, Riddhi Siddhi Travels will hire a third party for the survey, customer view research, market research etc. and we may provide information to these parties regarding the projects or surveys. We may also provide details such as aggregate cookies and, location details etc to our partners or third-party allies but we share the details anonymously with the agreement or with proper documents or with rules and regulations.
Disclosure of InformationFurthermore, the conditions defined above, Riddhi Siddhi Travels may unfold User’s personal details if it is required to do so:
- For legal work.
- To run our business.
- For audit , regulatory etc. exercise(s).
- To secure our system.
- To protect the valuable properties of Riddhi Siddhi Travels.
How We Protect Your Personal Details
Our website is protected with a Secure Socket Layer(SSL)/ Transport Layer Security(TLS). So the date between the client and server shared in an encrypted way so that you can share your information with us without hesitation. Also, all the payments on the website are secured with this (SSL/TLS) certificate. SSL/TLS is a Secured Coding Environment that shares your information in an encrypted/Secured way. It is very important for the customer to check the security of provider services so that the user can easily rely on them. Our website protects the data loss, misuse, and alteration of the information under our control. Whenever you try to change your account information or login details, we offer you a secure server. Once your information is under our authority, we follow the rules strictly and protect you against unauthorized access.
Withdrawal of Accord and Permission
You can choose what permission you want to provide to our website, and you can also opt among permissions like do want to share your location? Etc. By this, you will not be able to access our website fully. IF you want to enjoy our services fully than you to provide us with permission completely. So, we may give our worthy efforts to you to provide valuable services. You may withdraw your consent by sending us a mail on email@example.com.
You may submit your concerns related to these privacy policies via writing to us online (Email) or offline (Post). Riddhi Siddhi Travels shall try to response your queries within 48 hours.